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How Can We Help You?
The answers to our Top 10 Frequently Asked Questions may help answer your question:
Top 10 FAQ's:
- 1. How do I place an order?
- Orders can be placed online at BPA Free 24 hours a day, 7 days a week conveniently and easily. All received orders are processed within 2 business days. Our customer service team are available Monday – Friday 9.00am – 5.00pm. If you need any assistance when placing your order please contact one of our friendly customer service team at info@bpafree.com.au or give us a call on 03 9014 7893
- 2. Can I cancel or change my order?
- Once you submit your order, you cannot make any changes to it through our website therefore please ensure you double check the items you have placed in your shopping cart. If for some reason you accidentally order incorrect items please contact us immediately at info@bpafree.com.au so that your order can be updated by our customer service team where possible. Unfortunately once an order is posted we cannot accept updated orders.
- 3. Do the products come with warranty? What does it cover?
- Yes, all products we stock come with 12 month warranty from the date of purchase. The warranty covers mechanical and/or material defects and does not cover normal wear and tear or improper use of the product. To claim your warranty, please submit your warranty request through our online form or alternatively please contact us and we will assist you accordingly. Please do not mail back your items until you are contacted by our customer service team.
- 4. How can I pay for the order? What payment methods do you accept?
- Payment for your purchases can be made via following methods:
1. Visa, Mastercard or Amex via our secured encrypted payment gateway, eWay
2. Bank Deposit
3. Cheque/Money Orders – available for customers in Australia only. Please post cheques and money orders to us along with copy of your purchase order. - 5. Can I pick up my order?
- As we are an online company, unfortunately pick-ups are not available.
- 6. What happens if the item I want to buy is not in stock?
- Availability of each item we stock is listed on the website so that we can process and dispatch your order without any delay. However if for some rare reason the product you wish to purchase is out of stock, you can either get in contact with us to enquire its ETA (estimated time of arrival) or you can still place your order and it will be processed and dispatched once the item is in stock. If we receive an order for out of stock items, our customer service team will get in contact with you as soon as we receive your order to notify you of the expected delivery timeframe.
- 7. How long does shipping take? / What is the estimated delivery time?
- Orders are dispatched from our dispatch centre every Monday, Wednesday and Friday (excluding public holidays). All orders are shipped using Australia Post eParcel service (or Airmail service for international orders) which is one of the safest and most efficient ways of delivering parcels within Australia and overseas. Delivery times will depend on Australia Post’s delivery schedule, however as a rough guide,
Domestic Australian shipping:
- Delivery to metropolitan areas generally takes between 1-3 business days
- Delivery to country and remote areas can take up to 7 business days
International shipping:
- Delivery to NZ generally takes between 7-10 business days
- Delivery to US can take between 10-14 business days
- Delivery to rest of the world can take between 14-21 business days
The above mentioned International shipment timeframe are a general estimate providing there are no custom delays. BPA Free can not be held responsible for delay of your order by your country’s customs or postal service. Please note it is your responsibility to ensure the item ordered will be allowed through customs. If you require any special instructions on the package to assist with delivery, please provide us with appropriate instructions to specify on the packaging at the checkout. - 8. How does the registry work?
- Our baby shower registry is a fast and easy way to create the nursery you and your baby deserve. It works the same way as a bridal registry; all you will have to do is create and account, add items to your ‘gift registry’, list and share with your friends and family. You can choose the baby products to notify your friends and family of your product preference; ‘Love to have’, ‘Like to have’ or ‘Nice to have’ which will make it easy for them to see which products are important to you are how much you want to have them and you can also include handy notes.
- 9. I have forgotten my password; do I need to create a new account to log in?
- If you happen to forget your password, you will not need to create a new account. At the login screen, simply click on Forgot Your Password which will prompt you to enter your email address and providing it is the same email address you created your BPA Free account with, a new password will be emailed to you which will allow you to access your BPA Free account again.
- 10. What are your operating hours?
- Our operating hours are 24/7 all day everyday! But our customer service team are available Monday – Friday, between 9.00am – 5.00pm (excluding public holidays) to help answer your questions.
Top 10 FAQ's:
- 1. How do I place an order?
- Orders can be placed online at BPA Free 24 hours a day, 7 days a week conveniently and easily. All received orders are processed within 2 business days. Our customer service team are available Monday – Friday 9.00am – 5.00pm. If you need any assistance when placing your order please contact one of our friendly customer service team at info@bpafree.com.au or give us a call on 03 9014 7893
- 2. Can I cancel or change my order?
- Once you submit your order, you cannot make any changes to it through our website therefore please ensure you double check the items you have placed in your shopping cart. If for some reason you accidentally order incorrect items please contact us immediately at info@bpafree.com.au so that your order can be updated by our customer service team where possible. Unfortunately once an order is posted we cannot accept updated orders.
- 3. Do the products come with warranty? What does it cover?
- Yes, all products we stock come with 12 month warranty from the date of purchase. The warranty covers mechanical and/or material defects and does not cover normal wear and tear or improper use of the product. To claim your warranty, please submit your warranty request through our online form or alternatively please contact us and we will assist you accordingly. Please do not mail back your items until you are contacted by our customer service team.
- 4. How can I pay for the order? What payment methods do you accept?
- Payment for your purchases can be made via following methods:
1. Visa, Mastercard or Amex via our secured encrypted payment gateway, eWay
2. Bank Deposit
3. Cheque/Money Orders – available for customers in Australia only. Please post cheques and money orders to us along with copy of your purchase order. - 5. Can I pick up my order?
- As we are an online company, unfortunately pick-ups are not available.
- 6. What happens if the item I want to buy is not in stock?
- Availability of each item we stock is listed on the website so that we can process and dispatch your order without any delay. However if for some rare reason the product you wish to purchase is out of stock, you can either get in contact with us to enquire its ETA (estimated time of arrival) or you can still place your order and it will be processed and dispatched once the item is in stock. If we receive an order for out of stock items, our customer service team will get in contact with you as soon as we receive your order to notify you of the expected delivery timeframe.
- 7. How long does shipping take? / What is the estimated delivery time?
- Orders are dispatched from our dispatch centre every Monday, Wednesday and Friday (excluding public holidays). All orders are shipped using Australia Post eParcel service (or Airmail service for international orders) which is one of the safest and most efficient ways of delivering parcels within Australia and overseas. Delivery times will depend on Australia Post’s delivery schedule, however as a rough guide,
Domestic Australian shipping:
- Delivery to metropolitan areas generally takes between 1-3 business days
- Delivery to country and remote areas can take up to 7 business days
International shipping:
- Delivery to NZ generally takes between 7-10 business days
- Delivery to US can take between 10-14 business days
- Delivery to rest of the world can take between 14-21 business days
The above mentioned International shipment timeframe are a general estimate providing there are no custom delays. BPA Free can not be held responsible for delay of your order by your country’s customs or postal service. Please note it is your responsibility to ensure the item ordered will be allowed through customs. If you require any special instructions on the package to assist with delivery, please provide us with appropriate instructions to specify on the packaging at the checkout. - 8. How does the registry work?
- Our baby shower registry is a fast and easy way to create the nursery you and your baby deserve. It works the same way as a bridal registry; all you will have to do is create and account, add items to your ‘gift registry’, list and share with your friends and family. You can choose the baby products to notify your friends and family of your product preference; ‘Love to have’, ‘Like to have’ or ‘Nice to have’ which will make it easy for them to see which products are important to you are how much you want to have them and you can also include handy notes.
- 9. I have forgotten my password; do I need to create a new account to log in?
- If you happen to forget your password, you will not need to create a new account. At the login screen, simply click on Forgot Your Password which will prompt you to enter your email address and providing it is the same email address you created your BPA Free account with, a new password will be emailed to you which will allow you to access your BPA Free account again.
- 10. What are your operating hours?
- Our operating hours are 24/7 all day everyday! But our customer service team are available Monday – Friday, between 9.00am – 5.00pm (excluding public holidays) to help answer your questions.
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