These are our most frequently asked questions. If you don't see your question below please use our contact form and one of our friendly BPA Free customer service team members will be in touch.
G.S.T and Taxes
Shipping and Delivery
- Can I pick up my order?
- Do you ship to PO Box address?
- How does Australia Post eParcel work? Is eParcel available for International shipments too?
- How long does shipping take? / What is the estimated delivery time?
- How much does shipping cost? Do you offer shipping discounts if I place a big order?
- I am not in Australia, can I still make a purchase?
- What are your operating hours?
- What happens if I am not home when the eParcel arrives? Will it get returned back to BPA Free?
Warranty and Returns
Baby Shower Registry
Have a different question?
Once you submit your order, you cannot make any changes to it through our website therefore please ensure you double check the items you have placed in your shopping cart. If for some reason you accidentally order incorrect items please contact us immediately at email@example.com so that your order can be updated by our customer service team where possible. Unfortunately once an order is posted we cannot accept updated orders.
Yes, all products we stock come with 12 month warranty from the date of purchase. The warranty covers mechanical and/or material defects and does not cover normal wear and tear or improper use of the product. To claim your warranty, please submit your warranty request through our online form or alternatively please contact us and we will assist you accordingly. Please do not mail back your items until you are contacted by our customer service team.
Orders can be placed online at BPA Free 24 hours a day, 7 days a week conveniently and easily. All received orders are processed within 2 business days. Our customer service team are available Monday – Friday 9.00am – 5.00pm. If you need any assistance when placing your order please contact one of our friendly customer service team at firstname.lastname@example.org or give us a call on 03 9014 7893
Availability of each item we stock is listed on the website so that we can process and dispatch your order without any delay. However if for some rare reason the product you wish to purchase is out of stock, you can either get in contact with us to enquire its ETA (estimated time of arrival) or you can still place your order and it will be processed and dispatched once the item is in stock. If we receive an order for out of stock items, our customer service team will get in contact with you as soon as we receive your order to notify you of the expected delivery timeframe.
Yes you will receive an email once you order is placed. You will also create an account in order to place your order on our website. Once you have placed your order, you can just log into your account at anytime to check the progress of your order. Orders are processed and shipped every Monday, Wednesday and Friday (excluding public holidays). Please see our Shipping & Delivery section below for further information.
G.S.T and Taxes
Yes, prices include 10% GST (Australian Goods and Services Tax). Customers outside of Australia are not required to pay 10% GST and your order will be automatically adjusted to remove 10% sales tax at the checkout. You however may be charged taxes upon delivery into your own country. Please refer to your own government import office for further information.
All prices are in Australian Dollars (AUD).
Shipping and Delivery
As we are an online company, unfortunately pick-ups are not available.
Yes we ship to PO Box as well as street addresses. Please ensure you provide us complete delivery address when placing your order (including correct suburb and postcode – for orders in Australia). Please note we will not be liable if the item is returned back to us undelivered due to incorrect address or failure to respond to item collection card from the post office. We will re-deliver the item back to you with for a small additional postage & handling cost.
Each parcel contains a barcoded address label which is scanned at several points during the delivery process. Each parcel contains a consignment number which allows you to check the delivery status of your order online at www.auspost.com.au/track/. Please contact our friendly customer service team for your consignment number should you wish to track your order’s progress.
eParcel service is available for domestic or shipment within Australia only. International orders are sent via Australia Post Airmail service (regular and/or extra cover insurance).
Orders are dispatched from our dispatch centre every Monday, Wednesday and Friday (excluding public holidays). All orders are shipped using Australia Post eParcel service (or Airmail service for international orders) which is one of the safest and most efficient ways of delivering parcels within Australia and overseas. Delivery times will depend on Australia Post’s delivery schedule, however as a rough guide,
Domestic Australian shipping:
- Delivery to metropolitan areas generally takes between 1-3 business days
- Delivery to country and remote areas can take up to 7 business days
- Delivery to NZ generally takes between 7-10 business days
- Delivery to US can take between 10-14 business days
- Delivery to rest of the world can take between 14-21 business days
The above mentioned International shipment timeframe are a general estimate providing there are no custom delays. BPA Free can not be held responsible for delay of your order by your country’s customs or postal service. Please note it is your responsibility to ensure the item ordered will be allowed through customs. If you require any special instructions on the package to assist with delivery, please provide us with appropriate instructions to specify on the packaging at the checkout.
We offer FREE shipping for any order over $99.00 within Australia. Shipping for orders under $99.00 is charged at a standard Australia Post flat rate of $8.95. You can also choose to have the item shipped via Australia Post Express Post (within Australia). We also ship worldwide via Australia Post Standard Airmail. At the checkout, you will be presented with different shipping options and you can choose the shipping method that best suits your needs.
Yes, absolutely. We ship worldwide therefore you can make a purchase either for yourself or for your loved ones no matter where you are. Depending on which country you are based, you can also choose insured shipment for your peace of mind.
Our operating hours are 24/7 all day everyday! But our customer service team are available Monday – Friday, between 9.00am – 5.00pm (excluding public holidays) to help answer your questions.
The parcel will be delivered to the address you nominate on your purchase order and a signature is required on delivery. If no one is on attendance during delivery, a collection card will be left at your premise advising the time and location of collection, which generally is your nearest local post office.
Yes, all our credit card payments are processed using eWay 128bit SSL encryption, the industry standard security technology for safe internet transactions using a credit card. You can rest easy knowing your payment details are handled with utmost care to protect your privacy. To read more about eWay’s security features visit www.eway.com.au
Payment for your purchases can be made via following methods:
- Visa, Mastercard or Amex via our secured encrypted payment gateway, eWay
- Bank Deposit
- Cheque/Money Orders – available for customers in Australia only. Please post cheques and money orders to us along with copy of your purchase order.
Warranty and Returns
As breast pumps are classed as medical devices, in many instances faults are often related to non-warranty issues like incorrect assembly, not following the operating procedures correctly etc. Therefore we strongly recommend if you purchase a breast pump you read the instruction manual from the manufacturer carefully before raising a warranty claim. In many instance the troubleshooting using the manual often resolves the issue. If the problem still continues after following the operating procedures then please complete the warranty form and we will contact you as soon as possible.
We place high importance on customer satisfaction. If for some reason you decide the product is not suitable for you (after receiving it), we offer a 15 day refund or exchange policy. All you will have to do is complete our returns form, you will then be contacted by a customer service team member who will provide you with a Return Authorisation Number (RAN) and address to return the item. Return the item to us in its original packaging, unused, unwashed with labels intact (the same way it was sent to you) and we will provide a refund or store credit upon receipt of returned item.
Please note, refund and change of mind does not apply to hygienic/personal use items like breast pumps. Unfortunately we are unable to refund postage cost unless we have sent you the wrong item or the item you have received is a warranty claim or defective. Please contact us first to inform us about any warranty or returns via this form. Please DO NOT return the product without getting in contact with us first.
If in a rare instance the item you have received is damaged or faulty, please get in contact with us immediately (via this form) and we will provide you with instructions to return it. Upon receipt of the item we will test it and if it is found to be faulty, we will offer you a choice of replacement, store credit or refund. Please DO NOT return the product without getting in contact with us first.
Our experienced customer service team are available every weekday, from Monday – Friday between 9.00am – 5.00pm (excluding public holidays) to assist you with your enquiries and questions.
Baby Shower Registry
Once you set up a registry, you can share it with your friends and family. The registry contains an option to ‘Share’ where you can email all your preferred contacts and notify them of your registry or they can visit BPA Free and search for your registry online.
Our baby shower registry is a fast and easy way to create the nursery you and your baby deserve. It works the same way as a bridal registry; all you will have to do is create and account, add items to your ‘gift registry’, list and share with your friends and family. You can choose the baby products to notify your friends and family of your product preference; ‘Love to have’, ‘Like to have’ or ‘Nice to have’ which will make it easy for them to see which products are important to you are how much you want to have them and you can also include handy notes.
None at all! You can choose as few or as many items as you prefer from our online store to your gift registry. Many mums like to get their own mother to help them with the process.
Absolutely not, there are no costs associated in setting up your account, its Free! Simply create an account, login, choose your products and get ready for your new arrival plus you will save your friends and family money with our low BPA Free prices!
If you happen to forget your password, you will not need to create a new account. At the login screen, simply click on Forgot Your Password which will prompt you to enter your email address and providing it is the same email address you created your BPA Free account with, a new password will be emailed to you which will allow you to access your BPA Free account again.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders and also start a BPA Free baby registry for all the things you need for a new baby. In addition, you can update your account information (address details, change passwords etc.), keep a record of the products you have reviewed, create your product wishlist, become a member of BPA Free club, find your family & friend’s gift registry and suggest products to our price beater.
NOTE: We keep no record of your credit card details. These are encrypted and not stored in your account.
To notify us of the product you found a better price for at a different store, simply log in or create an account, click on the ‘Price Beater’ section and supply us with the required information and we will get in contact with you as soon as possible.
Being parents ourselves we understand having a baby is an expensive exercise. You want to provide a BPA Free healthy for your baby and at the same time you don’t want to spend too much time shopping around rather spend bonding with your new arrival. For this reason, at BPA Free we aim to be the one stop shop for everything BPA Free for feeding and nursing as well as provide leading brand products at competitive prices! If you do happen to see the same item somewhere else for cheaper, simply tell us about and we will endeavour to match or beat it if possible for every customer. This is not a guarantee but rather an opportunity for BPA Free to try and give you the best price possible where we can.
Have a different question?
Feel free to contact our friendly BPA Free customer service team with any questions you may have about BPA Free, our products or your order. We always love to hear from you. Contact us:
Monday – Friday, 9.00am – 5.00pm (AEST) excluding public holidays
+61 3 9014 7893