Shipping and Delivery
Below are the BPA Free shops shipping policies. We offer a great Flat Rate shipping price of $8.95 anywhere in Australia! We also offer FREE Shipping on all orders over $100!
Can I pick up my order?
As we are an online company, unfortunately pick-ups are not available.
Do you ship to PO Box address?
Yes we ship to PO Box as well as street addresses. Please ensure you provide us complete delivery address when placing your order (including correct suburb and postcode – for orders in Australia). Please note we will not be liable if the item is returned back to us undelivered due to incorrect address or failure to respond to item collection card from the post office. We will re-deliver the item back to you with for a small additional postage & handling cost.
How does Australia Post eParcel work? Is eParcel available for International shipments too?
Each parcel contains a barcoded address label which is scanned at several points during the delivery process. Each parcel contains a consignment number which allows you to check the delivery status of your order online at www.auspost.com.au/track/. Please contact our friendly customer service team for your consignment number should you wish to track your order’s progress.
eParcel service is available for domestic or shipment within Australia only. International orders are sent via Australia Post Airmail service (regular and/or extra cover insurance).
How long does shipping take? / What is the estimated delivery time?
Orders are dispatched from our dispatch centre every Monday, Wednesday and Friday (excluding public holidays). All orders are shipped using Australia Post eParcel service (or Airmail service for international orders) which is one of the safest and most efficient ways of delivering parcels within Australia and overseas. Delivery times will depend on Australia Post’s delivery schedule, however as a rough guide,
Standard Domestic Australian shipping:
- Delivery to metropolitan areas generally takes between 2-5 business days
- Delivery to country and remote areas can take up to 7 business days
Express Post Domestic Australian shipping:
- Delivery to metropolitan areas generally takes between 1-3 business days
- Delivery to country and remote areas can take up to 3-4 business days if you are in the Express Post network. Please check the Australia Post website to confirm you are within the network.
- Delivery to NZ generally takes between 7-10 business days
- Delivery to US can take between 10-14 business days
- Delivery to rest of the world can take between 14-21 business days
The above mentioned International shipment timeframe are a general estimate providing there are no custom delays. BPA Free can not be held responsible for delay of your order by your country’s customs or postal service. Please note it is your responsibility to ensure the item ordered will be allowed through customs. If you require any special instructions on the package to assist with delivery, please provide us with appropriate instructions to specify on the packaging at the checkout.
How much does shipping cost? Do you offer shipping discounts if I place a big order?
We offer FREE shipping for any order over $99.00 within Australia. Shipping for orders under $99.00 is charged at a standard Australia Post flat rate of $8.95. You can also choose to have the item shipped via Australia Post Express Post (within Australia). We also ship worldwide via Australia Post Standard Airmail. At the checkout, you will be presented with different shipping options and you can choose the shipping method that best suits your needs.
I am not in Australia, can I still make a purchase?
Yes, absolutely. We ship worldwide therefore you can make a purchase either for yourself or for your loved ones no matter where you are. Depending on which country you are based, you can also choose insured shipment for your peace of mind.
What are your operating hours?
Our operating hours are 24/7 all day everyday! But our customer service team are available Monday – Friday, between 9.00am – 5.00pm (excluding public holidays) to help answer your questions.
What happens if I am not home when the eParcel arrives? Will it get returned back to BPA Free?
The parcel will be delivered to the address you nominate on your purchase order and a signature is required on delivery. If no one is on attendance during delivery, a collection card will be left at your premise advising the time and location of collection, which generally is your nearest local post office.